A branding and creative agency hired us with a $600,000 hole between where revenue was heading and where it needed to be. Before the engagement ended, the founder crossed it out on a call: "you can put a strike through on 600 and put $350k. Because we've already chopped away at that."
Money was tight and new work had stalled at the same time. Deals lived in notes and an email tool, and the pitch changed depending on who was asking.
We interviewed six of the agency's own clients about what they buy and why, rebuilt how the agency describes what it sells around those answers, and set up one place where every deal is tracked from first call to signed contract.
